Shipping & Delivery Policy
This policy sets out the formal terms for shipping and delivery of UMDAA orders. For a friendlier walkthrough of what to expect, see Delivery Information.
Coverage
UMDAA delivers across Pakistan. Delivery charges and expected transit times are confirmed per order, based on your location, with your quote — before the advance is paid. Remote areas may have longer transit times; this is confirmed with your quote as well.
Dispatch timeline
Dispatch happens only after two conditions are met: production is complete, and you have approved the real photos of your finished piece. We do not ship without your approval. Once dispatched, courier tracking details are shared on WhatsApp.
Packing
Every piece is packed for furniture transit: protective wrapping on all surfaces, reinforced corners, and secure boxing or crating for larger items. Packing is inspected before handover to the courier.
Transit time
Transit time depends on your city and the courier’s network. The expected transit window for your location is confirmed with your quote, and tracking details are shared at dispatch so you can follow the journey.
Receiving your order
- Have your order number ready at delivery.
- Inspect the outer packing before signing.
- Record an unboxing video — sealed box to fully unpacked piece, in one continuous take.
- Transit damage or manufacturing defects must be reported within 48 hours of delivery, with the unboxing video and photos. Claims without the unboxing video cannot be processed.
- Confirmed issues are resolved by repair or replacement (see Return & Exchange Policy).
Failed delivery
If the courier cannot reach you or the address, we will coordinate redelivery on WhatsApp. It is your responsibility to be reachable and available at the confirmed address on the delivery day; repeated failed delivery attempts may incur additional charges.