Questions, answered.
Advance payments, production, delivery and support—explained clearly before you place a made-to-order request.
Standard made-to-order pieces require a 20% advance. Fully custom work requires 50%. The exact amount is confirmed with your final quote — together with the price, timeline, and delivery charge — before production begins. You never pay an amount you have not seen and approved.
Production begins only after your advance is received and everything is confirmed: dimensions, material, finish, price, timeline, and delivery. Your production slot is reserved the moment the advance lands.
Production time varies by design, material, and finish, so we do not promise a generic number. A product-specific timeline is confirmed with your quote before your order enters the workshop — that date is your reference, and we update you on WhatsApp at every key stage.
Yes. The remaining balance is collected as cash on delivery — after the agreed advance, and after you have approved the completed piece through real photos. You pay most of the price only when your furniture is at your door.
When your piece is finished, we photograph it and share the real photos with you on WhatsApp. You approve — or request adjustments — before dispatch. Nothing ships without your approval.
Yes, before production starts: you can change details, or cancel for a full refund of the advance, no questions asked. Once production begins, the advance becomes non-refundable, because materials and workshop time are committed to a piece built specifically for you. See the Cancellation Policy for details.
Yes — nationwide delivery is available. The delivery charge and expected transit time for your city are confirmed with your final quote, before you pay the advance, so there are no surprises at the door.
We message you on WhatsApp when production begins, when your piece is ready for photo approval, and when it is dispatched (with courier tracking details). You can also message us at +92 342 8566606 with your order number anytime for a live status update.
Report it within 48 hours of delivery with a clear unboxing video (sealed box to fully unpacked piece). We assess the issue and arrange repair or replacement of the damaged parts. Please record the unboxing video for every order — without it, damage claims cannot be processed.
Because every piece is built to your confirmed specifications, we do not accept change-of-mind returns after photo approval. Manufacturing defects and transit damage are always made right through repair or replacement — see the Return & Exchange Policy.
Yes. Message us on WhatsApp with a reference photo or your room dimensions. We review the idea and confirm the design, material, finish, timeline, and quote with you before production begins. Fully custom work requires a 50% advance.
The advance is paid by bank transfer to the account shared in your official order confirmation — always use your order number as the payment reference. The balance is cash on delivery. We never ask for card details on call or chat; if you receive payment instructions from any other number or email, do not pay — contact us at +92 342 8566606.