Return & Exchange Policy

Every UMDAA piece is made to order — built for your space, to your confirmed specifications. That makes our return policy different from ready-stock stores, and we state it plainly here so you can order with confidence.

No change-of-mind returns

We do not accept returns for change of mind, colour preference shifts, or size misjudgment after you have approved the finished piece photos. Please review the dimensions and finishes carefully before approval — measure your space, and ask us anything on WhatsApp before confirming. We are happy to advise; that is what the approval step is for.

Manufacturing defects

If your piece arrives with a manufacturing defect — a structural issue, dimensions that differ from the confirmed specifications, or a finish defect:

• Report it within 48 hours of delivery with a clear unboxing video and photos of the issue.
• We review the evidence and arrange repair or replacement — not a cash refund.
• We cover the return shipping for confirmed defects.

Transit damage

If your piece is damaged on its journey to you, report it within 48 hours of delivery with your unboxing video. We assess the damage and arrange repair or replacement of the damaged parts.

What we need from you

• Your order number
• A clear unboxing video — from sealed box to fully unpacked piece, in one continuous take
• Photos of the specific issue
• A short description of the problem

Please record the unboxing video for every order, even when everything looks fine — without it, damage claims cannot be processed. Send everything on WhatsApp at +92 342 8566606 and we will take it from there.